Community Member

no mobile data after activating esim

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I have activated my new phone, went esim as was recommended to and it's activated but I have no data, I can't receive calls, texts or anything outside my WiFi.

Gemma M

iD Mobile Employee

Hi @Aitchison_,

I’m sorry to hear that you have no service after activating your new eSIM.

Please try the following:

Restart your phone.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Make sure your new iD Mobile eSIM is switched on and selected as the primary SIM for calls, texts and mobile data.
If you have another SIM/eSIM installed, temporarily switch it off and test the iD Mobile eSIM again.
Turn Automatic Network Selection off, allow the networks to load and manually select iD Mobile/Three UK. Once connected, switch Automatic selection back on.
Perform a network settings reset:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Android: Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings.
Restart your phone once more and allow a few minutes for the eSIM to reconnect.

Please note that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

If you still have no calls, texts or mobile data after trying the above, please contact our Live Chat team so they can check that the eSIM has been correctly activated on your account: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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