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New Contributor
October 31, 2025
Question

no mobile network access on Adur/Horsham District

  • October 31, 2025
  • 4 replies
  • 41 views

I and several people i know have not had access to internet through mobile network for three weeks. We understood the network service was being fixed but it still does not work. I live on Adur/horsham district boundary 

 

    4 replies

    iD Mobile Employee
    October 31, 2025

    Hi ​@SkinnyPict 

     

    Thanks for getting in touch. 

    We are very sorry to hear of the issues you are facing. 

    Can you please confirm the full postcode for the area that you are having issues?

     

    Thanks,

     

    Natalie 

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    iD Mobile Employee
    October 31, 2025

    Thank you ​@SkinnyPict 

     

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here.

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 31, 2025

    I appreciate you are fixing the problem. But its been three weeks. So when is the issue likely to be resolved?

    iD Mobile Employee
    October 31, 2025

    Thank you for your reply. 

     

    Have you previously reported the issue?

    Unfortunately, we do not currently have an estimated fix time/date but any updates will be added to the site via the link provided. 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.