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Community Member
August 6, 2026
Question

no network coverage

  • August 6, 2026
  • 1 reply
  • 5 views

My daughter moved to idmobile this week and her three number is being ported across today. She is travelling in Spain and is now unable to access any mobile data and unable to make calls to sort this herself. The number she was given originally was { REMOVED } and her original number is { REMOVED }. Her name is Abigail Miller and I am her father Damien on { REMOVED } and could someone please contact me asap to help her.

    1 reply

    iD Mobile Employee
    August 10, 2026

    Hi ​@Damien-Miller.

     

    Thank you for your post. I’m sorry your daughter is without data and calls while abroad.

     

    To help her device recognise the new number and register on a local network in Spain, please ask her to:

    Manually select a partner network – connect to Yoigo or Movistar in Settings > Mobile Network > Network operators (or equivalent).

     

    Perform a network reset once connected:

    Android:

    Open Settings

    Tap General management

    Tap Reset, then Reset network settings

     

    iPhone:

    Go to Settings

    Tap Phone

    Tap My Number

    Use the delete button to remove the old number

    Use the keypad to enter the new number

    Tap Save

    Go to Settings > Messages and turn iMessage OFF

    Go to Settings > General > Reset and tap Reset Network Settings

    Once the iPhone restarts, go to Settings > Messages and turn iMessage ON

     

    This will help the phone recognize the new SIM and verify it on the network

     

    After this, please ask her to try making a test call and using mobile data again. 

     

    Thanks,

    Marquerita

    The iD Mobile Team

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