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Question

no network coverage

  • August 6, 2026
  • 1 reply
  • 1 view

My daughter moved to idmobile this week and her three number is being ported across today. She is travelling in Spain and is now unable to access any mobile data and unable to make calls to sort this herself. The number she was given originally was { REMOVED } and her original number is { REMOVED }. Her name is Abigail Miller and I am her father Damien on { REMOVED } and could someone please contact me asap to help her.

1 reply

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  • iD Mobile Employee
  • August 10, 2026

Hi ​@Damien-Miller.

 

Thank you for your post. I’m sorry your daughter is without data and calls while abroad.

 

To help her device recognise the new number and register on a local network in Spain, please ask her to:

Manually select a partner network – connect to Yoigo or Movistar in Settings > Mobile Network > Network operators (or equivalent).

 

Perform a network reset once connected:

Android:

Open Settings

Tap General management

Tap Reset, then Reset network settings

 

iPhone:

Go to Settings

Tap Phone

Tap My Number

Use the delete button to remove the old number

Use the keypad to enter the new number

Tap Save

Go to Settings > Messages and turn iMessage OFF

Go to Settings > General > Reset and tap Reset Network Settings

Once the iPhone restarts, go to Settings > Messages and turn iMessage ON

 

This will help the phone recognize the new SIM and verify it on the network

 

After this, please ask her to try making a test call and using mobile data again. 

 

Thanks,

Marquerita

The iD Mobile Team