Skip to main content
Community Member
December 23, 2025

no service

  • December 23, 2025
  • 3 replies
  • 44 views

Hi I am having trouble activating my sim my phone has been switched off for two months but it stopped working you then sent a e sim and it don’t work 

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 26, 2025

    Hi ​@Dollybo ,

     

    Thank you for getting in touch. I’m sorry to hear you’re having trouble activating your SIM/eSIM. I’ll be happy to help.

    If a phone has been switched off for an extended period, the SIM may become inactive, which can prevent it from connecting to the network.
    Please confirm the make and model of your phone and any error messages showing on the device

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 18, 2026

    I seem to be having the same issue SIM works fine in my old phone but my old phone is broken to the point it’s unusable tried putting sim in new phone all I get is no service but I can connect to any other sim so the phone is unlocked I tried logging in to ID mobile app and requesting and e-sim but they want to send a code to my SIM that only works in my broken phone I can’t even get the chat to us button to come up for some reason can’t find a number either that seems to work it’s a bloody nightmare

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 18, 2026

    Hi ​@Harry5124 ,

     

    Hi, I’m really sorry you’re having this issue.

    To get this sorted quickly, please visit your nearest Currys / Carphone Warehouse store. They will be able to assist you further and issue a replacement SIM.

    Please take a form of ID with you, and they can activate the SIM for you within an hour.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.