Hi ​@Alice12344675848 

Have you received the ‘Welcome to iD Mobile’ email with the agreed activation date?
Have you passed the activation date?
Has the eSim been activated and shows as such in your account?
• Log in online or via the app: Open the iD Mobile app or sign in at my.idmobile.co.uk.
• View your plans: Tap "View your plans" (or look under "Plan" / "Plan Details") on the main dashboard.
• Select the specific plan: Tap on the individual plan from your list to check whether it says active or inactive.

When you contacted the Live Chat did you manage to talk to an actual advisor rather than getting caught in the never ending chat bot net?

 The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also try contacting the sales team and if they can’t help they will be able to point you in the right direction:-
Phone Numbers: 0800 049 0250
Opening Hours: 9:00 AM to 6:00 PM, Monday through Friday


Good luck x

Hi ​@Alice12344675848,

I’m sorry to hear that you've switched to iD Mobile and still have no service, especially when you're unable to make calls and are struggling to get support.

Please try the following:

1. Make sure the iD Mobile eSIM is installed and enabled in your phone's SIM settings.
2. Restart your phone.
3. Turn Airplane Mode on for around 60 seconds, then switch it back off.
4. Check that the iD Mobile eSIM is selected as the default SIM for:
   • Calls
   • Texts
   • Mobile Data
5. Turn Automatic Network Selection off and manually select iD Mobile/Three UK.
6. Perform a network settings reset:
   • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
   • Android: Settings > General Management/System > Reset > Reset Network Settings
7. Restart the phone again and allow a few minutes for the eSIM to reconnect.

Please note that a network settings reset may remove saved Wi‑Fi networks and Bluetooth connections.

If you still have no service after trying the above, please contact our Live Chat team while connected to Wi‑Fi so they can check whether the eSIM has activated correctly and arrange a replacement eSIM if required: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team