My account is linked to my father’s details as he is the one who pays for my contract. It is a sim only contract. He brought a sim card through you that royal mail lost and so you told him to get a new one from currys for free. He went to activate it on the account and it linked it to my phone number instead and so neither of us have service now. He’s tried to fix this and change it to his but as none of us can receive text messages for codes we’re unable to access the messages. Is there any other way this can be sorted?
Question
No service after activating a different sim for another phone
+16Hi
Your best bet is to contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss this.
https://www.idmobile.co.uk/live-chat
When you contact the Live Chat :-
Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
Good luck x
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