Hi I upgraded my phone from a physical sim for a Samsung s24+ from three network to a Samsung 26 with id mobile with an e-sim but despite yesterday being the day of the transfer and three closing my account and me setting up my new phone, I still haven't got the notification that the switch is complete. It still says on the top of my new phone screen that there is no sim no service and I cannot use my old phone. Im not sure what to do and if ive done something wrong? Ive successfully transferred all my old phone data over easily enough. Any help would be appreciated 💐
No service/sim after upgrade from physical to e-sim
+10Hi
Thank you for reaching out.
We're sorry to hear that your number transfer hasn't completed yet and understand how frustrating this must be, especially now that your previous provider has disconnected your old SIM.
First, please check whether your eSIM is active on your Samsung Galaxy S26:
- Open Settings.
- Tap Connections.
- Select SIM Manager.
- Check that your iD Mobile eSIM is listed and switched On.
- If it's shown but disabled, enable it and restart your handset.
If your eSIM isn't listed, or it's active but you're still seeing "No SIM / No Service", you'll need to contact us via Live Chat or send us a direct message through one of our social media platforms. We'll be able to verify your account and, if necessary, arrange for a new eSIM to be issued.
Owethu
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