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Community Member
June 13, 2026

No service with new sim since i have switched

  • June 13, 2026
  • 1 reply
  • 42 views

i have just switched my sim over to id mobile. i dont have any service since inputting the sim. i have restarted my phone and the service has still not come back. how can i sort this out ? 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 13, 2026

    Hi ​@VaughanTT,

     

    We're sorry to hear you're having trouble getting connected.

     

    First, please make sure you've inserted the correct iD Mobile SIM (or downloaded the correct eSIM if you're using one).

    • Android: Ensure the iD Mobile SIM is in SIM slot 1.
    • iPhone: If you have multiple SIMs installed, make sure the iD Mobile SIM is set as your Primary line.
    • If you're only using iD Mobile, we'd also recommend removing any old or inactive SIMs from the device.

     

    Once you've checked that, please try the following:

    • Turn Airplane Mode on for 30 seconds, then turn it off.
    • Restart your phone.
    • Perform a network settings reset.

     

    For iPhone:

    • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

    For Android:

    • Go to Settings > General Management (or System) > Reset > Reset Network Settings.

     

    If you're still not getting service after trying the above, please let us know whether you've just activated the SIM or whether you're waiting for a number transfer to complete.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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