Hi ​@VaughanTT,

We're sorry to hear you're having trouble getting connected.

First, please make sure you've inserted the correct iD Mobile SIM (or downloaded the correct eSIM if you're using one).

• Android: Ensure the iD Mobile SIM is in SIM slot 1.
• iPhone: If you have multiple SIMs installed, make sure the iD Mobile SIM is set as your Primary line.
• If you're only using iD Mobile, we'd also recommend removing any old or inactive SIMs from the device.

Once you've checked that, please try the following:

• Turn Airplane Mode on for 30 seconds, then turn it off.
• Restart your phone.
• Perform a network settings reset.

For iPhone:

• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

For Android:

• Go to Settings > General Management (or System) > Reset > Reset Network Settings.

If you're still not getting service after trying the above, please let us know whether you've just activated the SIM or whether you're waiting for a number transfer to complete.

Regards,

Gemma M

The iD Mobile Social Media Team