Skip to main content
Community Member
April 25, 2026
Question

No short code SMS messages sending since swapping to iD

  • April 25, 2026
  • 2 replies
  • 47 views

I changed to iD from another provider but kept my original number. Short code SMS won’t send since changing- contacted apps directly, reset network settings- nothing seems to be working. 

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    April 25, 2026

    Hi ​@Snikpohain ,

    Are you trying to enter a competition (for example) via short code that has a charge for doing so (as short code use/charges are not included in iD Mobile packages)?

    If so, is your account Bill Cap set to an £ so that the short code charge can go through? (SC’s are charged as Out of Plan and you can also check the cost via this link)

    https://www.idmobile.co.uk/help-and-advice/call-charges


    To set your Bill cap:-
    Login to your account, Tap on Bills, scroll down to Manage bill cap, move the slider to the maximum £ you are prepared to pay each  month and then click Save.


    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    April 26, 2026

    Hi ​@Snikpohain 

     

    Thank you for getting in touch.

    I’m sorry to hear that you’re having trouble sending short code SMS since moving over to us I understand how frustrating that can be, especially when it affects apps and verification messages.

    As you’ve kept your original number, this can sometimes happen if the number transfer (port) hasn’t fully completed in the background, particularly for short code and premium messaging services.

    To help resolve this, we’ll need to check the following on your account:

    That your number port has fully completed across all services
    That short code / premium SMS is enabled on your line
    That there are no restrictions or bars affecting these messages

    You’ve already done the right steps by resetting network settings and contacting the apps, so thank you for that.

     

    If the issue persists, please send us private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.