Hi I ordered a sim only deals with you and asked to keep my old number. I sent the puk code ect I have not recieved my simcard and my mobile has been off for 2 days why haven't I been sent the sim I cant make call or receive any . How long is this going to last for ? When will my sim arrive?
Question
no sim recieved phone number not connected URGENT
+10Hi
I am so sorry to hear of the issues that you are experiencing. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Gemma M
The iD Mobile Social Media Team
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