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Community Member
May 28, 2026
Question

no sim recieved phone number not connected URGENT

  • May 28, 2026
  • 1 reply
  • 19 views

Hi I ordered a sim only deals with you and asked to keep my old number. I sent the puk code ect I have not recieved my simcard and my mobile has been off for 2 days why haven't I been sent the sim I cant make call or receive any . How long is this going to last for ? When will my sim arrive?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 29, 2026

    Hi ​@AZY,

     

    I am so sorry to hear of the issues that you are experiencing. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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