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Question

no sim showing - ofher Sim’s do

  • December 7, 2025
  • 2 replies
  • 20 views
A
Community Member

Since Friday evening my pone has been saying I have no Sim in my phone. I thought the system may be down so didn’t worry too much. Sam issue occurred yesterday so I sent through all of the steps I could; I took my sim out and made sure it was clean, I turned my phone off and on again; I reset my network settings; updating my iOS. Not a single thing worked, I tried my husband sim in my phone and it worked straight away  

so I tried to do an ESIM to see if that would work but that couldn’t download. 
 

can’t get through on live chat, I was booted off after 8 minutes yesterday!

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • December 7, 2025

    ​@aimsb99  Hello was you sim working in this phone before?

    Where possibly go into a Curry's store with ID like a passport or driving license otherwise Curry's will not help you. Set up the sim card in store before you leave to make sure it working. 

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • December 8, 2025

    Hi ​@aimsb99 ,

     

    I’m really sorry you’ve been dealing with this,  it sounds incredibly frustrating, especially after trying all the usual troubleshooting steps.

    Since your husband’s SIM worked in your phone, this shows the issue is with your iD Mobile SIM or eSIM, not your device.

    The best next step is to get your SIM or eSIM replaced/activated properly

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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