no telephone on welcome email

3 replies
32 views

I have placed an order for a new pay as you go eSIM but the welcome emails don’t have the phone number on them?

Geluk

Silver Contributor

The SIM IS activated by placing it in your device, then the NETWORK will recognise and then show up in your device’s SIM settings on phone.
Or send text to someone in your house; it’ll show the number.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya C

iD Mobile Employee

Hi @Mjb80 ,

Yes, I agree with @Geluk . Once the eSIM is activated in your device, your number will automatically appear in your phone’s SIM settings. You can also confirm it by sending a text to someone, your number will display there. No additional steps are needed to see the number in the emails.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Mjb80Author

New Contributor

Hi @Mjb80 ,

Yes, I agree with @Geluk . Once the eSIM is activated in your device, your number will automatically appear in your phone’s SIM settings. You can also confirm it by sending a text to someone, your number will display there. No additional steps are needed to see the number in the emails.

Lamiya

Well if it had been that simple I wouldn’t be posting on here! The number wasn’t on the email or showing on the phone the esim has been installed on. I’ve tried your chat bot which just sends you round in circles! Please can I have the telephone number confirmation for my order or am I just better off logging a complaint?

no telephone on welcome email

3 replies

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