No wifi-calling on my iPhone since moving to ID Mobile

Forum|Forum|1 year ago
January 7, 2025
16 replies
2947 views

I live in an area with very poor mobile reception, and so depend on wifi calling, but it just doesn’t work. There is no sign of a signal or dialling, when I select a number to call, then after about 30-40 seconds it gives me an error ‘Call Failed’. When anyone rings me at home, their call goes straight to Answer-Phone.

I’ve read through the similar topics here and tried a lot of things, but still no luck!

I have an Apple iPhone 14 Pro Max running the latest ios18.2.

I have:

Made sure WiFi calling is selected, that I have three ‘bars’ (and the phone mentions that it’s using ‘ID Wi\Fi Call’)
made sure there are no VPNs set-up, or even profiles being available
reset network settings
made sure that my phone number is listed under ‘Settings/Phone/My Number’
Totally erased all the data from the phone and restarted from Factory settings
Had Apple diagnose that there are no hardware faults with the iPhone
Any other ideas would be very gratefully received, please! Thanks...

Wifi calling

Best answer by Kash M

Hi @Markov555,

I would advise that you contact the team and they can raise a ticket.

Kash

Show previous replies

S

SS45

New Contributor

Not sure how you can actually post a ticket, find ID incredibly difficult to actually get hold of!

Tom

iD Mobile Employee

Hi @SS45

I’m not sure what you mean, you’ve made a community post here, to get in touch with us you can post here as you have done or we’re available on Facebook, Twitter and our Live Chat on our site.

Tom

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R

rkjj22

Active Contributor

Can anyone with an ID mobile sim place a wifi call when NOT in airplane mode? We cannot, on either phone. Which is very annoying because in and near our home the voice connection is disastrously bad (other people struggle to hear us). I was on 3 before, and the phone knew to select wifi calls then, rather than refuse unless in airplane mode.

Hosai W

iD Mobile Employee

Hi @rkjj22,

Thank you so much for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the Wi-Fi calling issues.
The Wi-Fi calling feature will work if the mobile network signal for the calls is weaker than the Wi-Fi signal.

Thanks,
Hosai

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C

cone6

New Contributor

If this is true then it doesn’t work as designed.

I get one bar or less of 4G in the house and with this, voice calls are very sketchy, if not impossible.

Even if I stand in the same room as my router, WIFI calling will not work unless I’m in airplane mode.