Hi ​@Doggybuiness,

I'm sorry to hear about the experience you've had. I can completely understand your frustration, especially if you've been unable to make or receive calls since joining in March 2026, despite trying multiple SIM cards, a different handset and visits to Currys.

Could you please check the following:

• Ensure Airplane Mode is turned off.
• Check that your phone is set to Automatically Select Network.
• Confirm that VoLTE/4G Calling is enabled if your handset supports it.
• Reset your network settings.
• Try the SIM in another handset again, if possible.
• Check that the Roaming, International and Premium features are enabled on your account.

iPhone - Reset Network Settings

1. Go to Settings.
2. Select General.
3. Tap Transfer or Reset iPhone.
4. Select Reset.
5. Tap Reset Network Settings.

Android - Reset Network Settings

1. Open Settings.
2. Tap General Management or System.
3. Select Reset.
4. Tap Reset Mobile Network Settings or Reset Network Settings.
5. Confirm the reset.

Given that you've already tried multiple SIMs and a different phone, if the issue persists we'd recommend contacting our Customer Service Team via Live Chat and asking for a technical ticket to be logged. If required, they can also arrange a further replacement SIM for testing.

https://www.idmobile.co.uk/live-chat

We sincerely apologise for the inconvenience this has caused and appreciate how disappointing this must have been. We hope the team can get this properly investigated and resolved for you as soon as possible.

Regards,

Gemma M

The iD Mobile Social Media Team