Tried other messages first but not helping me. Have just gone back into phone after a few weeks away and can't get any verification codes, which I desperately need for banking. Same SIM. Tried it in both spaces. Everything else on phone seems to be working. This happened a long time ago and can't remember you resolved it then. Help appreciated.
Answer
not getting verification codes
Best answer by Owethu M
Hi
I do apologise that you are unable to receive verification codes.
Solve the issue on iPhone:
- Please go to Settings> Phone> My Number.
- Please change it to the number you wish to keep. It might not allow to change or save immediately.
- If this does not work kindly open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice.
On android:
Settings > About Phone or About Device > Status > My phone number. Some Android phones will have SIM or SIM card status listed within Status. This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app: Open the Messages app. Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card. Tap OK. If still have issue, remove the SIM and reboot the device. Then re-insert the SIM and check if it's updated the correct port number in Phone settings. Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.
If this does not work please feel free to reach out to us via our Live Chat, social media channels (Facebook or Instagram), or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.
Thank you
Owethu
Hi
I do apologise that you are unable to receive verification codes.
Solve the issue on iPhone:
- Please go to Settings> Phone> My Number.
- Please change it to the number you wish to keep. It might not allow to change or save immediately.
- If this does not work kindly open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice.
On android:
Settings > About Phone or About Device > Status > My phone number. Some Android phones will have SIM or SIM card status listed within Status. This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app: Open the Messages app. Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card. Tap OK. If still have issue, remove the SIM and reboot the device. Then re-insert the SIM and check if it's updated the correct port number in Phone settings. Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.
If this does not work please feel free to reach out to us via our Live Chat, social media channels (Facebook or Instagram), or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.
Thank you
Owethu
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