Not received Esim qr code to my email

3 replies
81 views

I have not received an email about my eSIM, my phone was delivered today and unable to set up without.

esim

Anneline M

iD Mobile Employee

Hi @Jemdog03,

Thank you for reaching out. We’re sorry to hear that you have not received your eSIM QR code yet.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

M

Mlockha2

New Contributor

Hello

I am currently in Spain on holiday and have requested an eSIM several times but have not received any response

I have checked spam etc but nothing found

can someone help please?

Gemma M

iD Mobile Employee

Hi @Mlockha2,

I am so sorry to hear of this. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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