Skip to main content
Question

Not received Esim qr code to my email

  • June 1, 2026
  • 3 replies
  • 47 views

I have not received an email about my eSIM, my phone was delivered today and unable to set up without.

3 replies

Anneline M
iD Mobile Employee
Forum|alt.badge.img+4
  • iD Mobile Employee
  • June 2, 2026

Hi ​@Jemdog03

 

Thank you for reaching out. We’re sorry to hear that you have not received your eSIM QR code yet. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline


  • New Contributor
  • June 27, 2026

Hello

I am currently in Spain on holiday and have requested an eSIM several times but have not received any response 

I have checked spam etc but nothing found

can someone help please?


Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • June 28, 2026

Hi ​@Mlockha2,

 

I am so sorry to hear of this. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team