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Question

Not received Esim qr code to my email

  • June 1, 2026
  • 1 reply
  • 6 views

I have not received an email about my eSIM, my phone was delivered today and unable to set up without.

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • June 2, 2026

Hi ​@Jemdog03

 

Thank you for reaching out. We’re sorry to hear that you have not received your eSIM QR code yet. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline