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Question

not receiving messages

  • January 14, 2026
  • 1 reply
  • 20 views
S
Community Member

Hi 

I changed over to my old number and the switch was completed yesterday. I cant receive any messages but can send messesges. The received messages are going to my old phone even though connection has been lost there as ive changed providers.

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • January 15, 2026

    Hi ​@Samina41i .

     

    Thanks for letting us know. It sounds like some messages are still being routed to your old provider. This can happen for a short period after a number transfer.

    Please try the following troubleshooting steps:

    Restart your phone to refresh the network connection.

    Check your messaging settings and ensure your new SIM is set as the default for SMS.

    If you’re using iMessage/WhatsApp or similar apps, make sure your number is updated there.

    If messages still aren’t coming through after a few hours, please let us know

     

    Lamiya

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