not receiving messages

1 reply
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Hi

I changed over to my old number and the switch was completed yesterday. I cant receive any messages but can send messesges. The received messages are going to my old phone even though connection has been lost there as ive changed providers.

Lamiya C

iD Mobile Employee

Hi @Samina41i .

Thanks for letting us know. It sounds like some messages are still being routed to your old provider. This can happen for a short period after a number transfer.

Please try the following troubleshooting steps:

Restart your phone to refresh the network connection.

Check your messaging settings and ensure your new SIM is set as the default for SMS.

If you’re using iMessage/WhatsApp or similar apps, make sure your number is updated there.

If messages still aren’t coming through after a few hours, please let us know

Lamiya

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