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Question

not receiving messages and calls

  • July 23, 2026
  • 1 reply
  • 10 views
J
Community Member

Recently changed to Id Moblie and wanted to keep old number so did everything I was told too, and now I receive some messages but not all and I don’t receive any one time codes for apps and stuff like that

what can I do as I need my phone for work so this needs sorting asap 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 24, 2026

    Hi ​@Jillian1963,

     

    I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings
       

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save


    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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