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Community Member
Xiuson
Community Member
November 8, 2025
Question

not receiving replacement e sim

I have a new phone and would like to transfer my number/eSIM to the new phone. I have requested a new eSIM card 3 times already and have not received any emails. I have checked my SPAM folder as well. Can you advise, please?

    1 reply

    JoeKing
    Silver Contributor
    JoeKing
    Silver Contributor
    November 10, 2025

    ​@Xiuson  Hello have you requested your Esim through the IDMobile app or website? Maybe try calling IDMobile sales on 020 7139 1397, between 9am - 6pm if possible and if it's not going out your way go to a Curry's store with ID, passport or driving licence are the only two documents they use to confirm one's identity.. What if you don't have either I know been there myself.

     

    Hope this may help you results in you receiving your Esim. 

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

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