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Community Member
May 7, 2026
Question

not receiving/ sending text messages and OTP codes

  • May 7, 2026
  • 1 reply
  • 47 views

I recently joined ID and kept my same phone number - I receive I messages but can’t send or receive texts. My 5g and phone function works so not sure how to fix the messaging? Thanks 

    1 reply

    iD Mobile Employee
    May 7, 2026

    Hi ​@Catrionalindsay.

     

    Thank you for joining iD Mobile. I’m sorry to hear you’re having issues with sending and receiving texts. I understand how frustrating this can be, especially when your data and calls are working normally.

     

    To help resolve this, please try performing a network reset so your device can properly recognise the new SIM. Follow the steps below depending on your device:

     

    For Android:

    Open Settings
    Tap General management
    Tap Reset
    Tap Reset network settings

     

     

    For iPhone:

    Go to Settings
    Tap Messages
    Turn off iMessage
    Go to General
    Tap Reset
    Select Reset Network Settings
    Once the phone restarts, go back to Settings
    Tap Messages and turn iMessage back ON

     

    Also, please check your number is correctly set by going to:

    Settings > Phone > My Number
    Delete the old number and enter your current one, then save

     

    Once completed, your device should re-register on the network and restore full messaging services. If you’re still having issues after this, please let us know and we’ll be happy to help further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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