I’m not receiving text messages on my phone. How can I sort this asap? I’ve tried all basic troubleshooting and still nothing.

Hi @Roxanne Edghill,Sorry to hear that you’re having trouble receiving text messages on your phone. We’re here to help and will do our best to assist you.Could you please check if your phone number is updated correctly on your device? Here are some steps you can try:For Apple (iPhone):Go to Settings > Phone > My Number.Enter your correct phone number, using “+44” instead of the leading “0”.Go back to Settings > Messages and make sure iMessage is turned on.Then go to Send & Receive and check if the correct number is selected.For Android:Go to Settings > About Phone (or About Device) > Status > My Phone Number. Some phones may show this under SIM Status.To update the phone number in the Messages app:Open the Messages app.Tap More (three dots) > Settings > Advanced.Select Phone Number and update it to the correct number associated with your SIM.Tap OK.If the issue persists, try removing your SIM card, rebooting your device, and reinserting the SIM card.If you still have trouble, try using your SIM in a different device to see if it shows a temporary number or the correct number when sending texts.Please let us know how it goes or if you need further assistance!

Not receiving text messages HELP | iD Mobile Community

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