New Contributor

Not receiving voicemails left

Forum|Forum|11 months ago
September 30, 2025
10 replies
161 views

Bit of a weird one. When people call me, and I can’t answer they are prompted to leave a voicemail. I don’t get any notification and when I call my voicemail it says no new messages. It’s almost like my voicemails are going to someone else’s mailbox. I’ve tried disabling and re-enabling voicemail, but still no joy. I have vulnerable parents that need to contact me and leave messages so I urgently need this fixed. It was working fine up to about two weeks ago.

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TomSea

Active Contributor

I am having the same issue. I did a support chat but they were unable to resolve my problem. This is a problem, I will be looking to move ASAP. I see you never got a response, Hopefully you got it resolved.

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TenaciousPugAuthor

New Contributor

I’ll try the live chat tomorrow but if I can’t get a resolution by the weekend I will need to look at another provider, as I really cannot be without working voicemail. I don’t want to leave as the service has been great up til now.

Siân W

iD Mobile Employee

Hi @TomSea and @TenaciousPug

Sorry to hear that you’re both having trouble with your voicemail. Do you have this enabled on your iD app/account?

Please can you try dialing 123 from your mobile to see if you need to reset it?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @TenaciousPug, sorry to hear that. Have you got call forwarding enabled at all?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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TomSea

Active Contributor

Hi @TomSea and @TenaciousPug

Sorry to hear that you’re both having trouble with your voicemail. Do you have this enabled on your iD app/account?

Please can you try dialing 123 from your mobile to see if you need to reset it?

Hi Sian,
I do have it enabled. I have called 123 and have a vocemail message saved. I have turned the option on and off several times in my ÏD Service” on the APP and on the web site. I have left a message using another phone but no notification received nor is it saved when again I dial 123. However, when I do call my number I don't hear the message I have set-up, just the genric answering message from ID.

Siân W

iD Mobile Employee

OK @TomSea so you are able to receive voicemails, you just don’t get a notification for them, is that right?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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TenaciousPugAuthor

New Contributor

Hi @TomSea and @TenaciousPug

Sorry to hear that you’re both having trouble with your voicemail. Do you have this enabled on your iD app/account?

Please can you try dialing 123 from your mobile to see if you need to reset it?

When I dial 123 I get the usual voicemail options, just it says I have no new messages when there should be new ones. I have turned the voicemail off, rebooted phone, re-enabled vm and rebooted again, but still same. I don’t have any call forwarding on as calls do come through to me as normal. This started two weeks ago, without me making any changes to my phone or account settings.

Siân W

iD Mobile Employee

OK, so when someone calls you they do get the option to leave a message @TenaciousPug ?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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TomSea

Active Contributor

Siân W wrote:

Hi @TomSea and @TenaciousPug

Sorry to hear that you’re both having trouble with your voicemail. Do you have this enabled on your iD app/account?

Please can you try dialing 123 from your mobile to see if you need to reset it?

Hi Sian,

When I dial 123 I get the usual voicemail options, just it says I have no new messages when there should be new ones. I have turned the voicemail off, rebooted phone, re-enabled vm and rebooted again, but still same. I don’t have any call forwarding on as calls do come through to me as normal. This started two weeks ago, without me making any changes to my phone or account settings.

Siân W

iD Mobile Employee

OK @TomSea and @TenaciousPug

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.