Bit of a weird one. When people call me, and I can’t answer they are prompted to leave a voicemail. I don’t get any notification and when I call my voicemail it says no new messages. It’s almost like my voicemails are going to someone else’s mailbox. I’ve tried disabling and re-enabling voicemail, but still no joy. I have vulnerable parents that need to contact me and leave messages so I urgently need this fixed. It was working fine up to about two weeks ago.
Not receiving voicemails left
I am having the same issue. I did a support chat but they were unable to resolve my problem. This is a problem, I will be looking to move ASAP. I see you never got a response, Hopefully you got it resolved.
I’ll try the live chat tomorrow but if I can’t get a resolution by the weekend I will need to look at another provider, as I really cannot be without working voicemail. I don’t want to leave as the service has been great up til now.
+19Hi
Sorry to hear that you’re both having trouble with your voicemail. Do you have this enabled on your iD app/account?
Please can you try dialing 123 from your mobile to see if you need to reset it?
+24Hey there
Thanks,
Tyler
Hi
Sorry to hear that you’re both having trouble with your voicemail. Do you have this enabled on your iD app/account?
Please can you try dialing 123 from your mobile to see if you need to reset it?
Hi Sian,
I do have it enabled. I have called 123 and have a vocemail message saved. I have turned the option on and off several times in my ÏD Service” on the APP and on the web site. I have left a message using another phone but no notification received nor is it saved when again I dial 123. However, when I do call my number I don't hear the message I have set-up, just the genric answering message from ID.
+19OK
Hi
Sorry to hear that you’re both having trouble with your voicemail. Do you have this enabled on your iD app/account?
Please can you try dialing 123 from your mobile to see if you need to reset it?
When I dial 123 I get the usual voicemail options, just it says I have no new messages when there should be new ones. I have turned the voicemail off, rebooted phone, re-enabled vm and rebooted again, but still same. I don’t have any call forwarding on as calls do come through to me as normal. This started two weeks ago, without me making any changes to my phone or account settings.
+19OK, so when someone calls you they do get the option to leave a message
Hi
Sorry to hear that you’re both having trouble with your voicemail. Do you have this enabled on your iD app/account?
Please can you try dialing 123 from your mobile to see if you need to reset it?
Hi Sian,
When I dial 123 I get the usual voicemail options, just it says I have no new messages when there should be new ones. I have turned the voicemail off, rebooted phone, re-enabled vm and rebooted again, but still same. I don’t have any call forwarding on as calls do come through to me as normal. This started two weeks ago, without me making any changes to my phone or account settings.
+19OK
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