Not recieved my Esim

1 reply
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I already have an id account for myself but I ordered another phone in the last 3 weeks ago.I have received the phone but I have not my esim or any email. On my ID log in page there is only the number for my old phone and not the new one. I would like a replacement for the new sim as the chatbot is only able to help me get a replacement for the phone that I already have (old phone)…who can help me with this issue as it’s getting to a month and I’m paying for a phone that I can’t even call someone.

Gemma M

iD Mobile Employee

Hi @Morris26,

Thanks for getting in touch. I am so sorry to hear that you have not received your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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