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Question

Not recieved my Esim

  • July 15, 2026
  • 1 reply
  • 8 views

I already have an id account for myself but I ordered another phone in the last 3 weeks ago.I have received the phone but I have not my esim or any email. On my ID log in page there is only the number for my old phone and not the new one. I would like a replacement for the new sim as the chatbot is only able to help me get a replacement for the phone that I already have (old phone)…who can help me with this issue as it’s getting to a month and I’m paying for a phone that I can’t even call someone.

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 16, 2026

Hi ​@Morris26,

 

Thanks for getting in touch. I am so sorry to hear that you have not received your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team