Skip to main content
Community Member
July 15, 2026
Question

Not recieved my Esim

  • July 15, 2026
  • 1 reply
  • 16 views

I already have an id account for myself but I ordered another phone in the last 3 weeks ago.I have received the phone but I have not my esim or any email. On my ID log in page there is only the number for my old phone and not the new one. I would like a replacement for the new sim as the chatbot is only able to help me get a replacement for the phone that I already have (old phone)…who can help me with this issue as it’s getting to a month and I’m paying for a phone that I can’t even call someone.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 16, 2026

    Hi ​@Morris26,

     

    Thanks for getting in touch. I am so sorry to hear that you have not received your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.