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Community Member
Ffi88
Community Member
September 28, 2026
Question

not recievibg messages or calls after switch

Could I speak to a human please?

2 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 29, 2026

Hi ​@Ffi88 

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the call issues. Please confirm the make and model of the handset you are using?

Thanks,
Hosai

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Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
September 29, 2026

Hi ​@Ffi88,

 

For Android:

  1. Open Settings
  2. Tap General Management
  3. Tap Reset
  4. Select Reset network settings

 

For iPhone:

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new/current number
  • Tap Save


Then follow these steps to refresh iMessage:

  1. Go to Settings
  2. Tap Messages
  3. Turn iMessage OFF
  4. Go to Settings > General
  5. Tap Reset
  6. Choose Reset Network Settings
  7. Once your iPhone restarts, go back to Settings
  8. Tap Messages
  9. Turn iMessage ON again


Your iPhone should now recognise the SIM and verify your number to get it working again.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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