Skip to main content
Active Contributor
April 20, 2025

not recieving SMS verification for whatsapp

  • April 20, 2025
  • 8 replies
  • 182 views

Trying to sign up to WhatsApp, however it isn’t sending me a verification SMS or call to my new number 

    This topic has been closed for replies.

    8 replies

    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    April 20, 2025

    Are you putting your number in the format +447

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    April 20, 2025

    I am yes, also, I’m receiving sms and calls and are able to make outgoing sms and calls. Just seems to be the WhatsApp verification code I’m not getting 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2025

    Hey there ​@Luciewright94, sorry to hear that. Have you contacted WhatsApp to see if they’re having issues at all?

     

    Have you tried restarting your phone, resetting network settings and then trying again?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 20, 2025

    I have tried everything to get a What’s App verification code. This seems to be an ongoing problem for many customers. ID mobile need to provide proper support to customers not simply fob us off with live chats and agents who can’t help. Please can you provide a telephone number or will have to report you to consumer watchdog as after a week of trying to sort out my husbands phone I’m inclined to cancel the contract as you are failing in your duty to me as a customer. 

    Active Contributor
    September 22, 2025

    I had to change my number due to this. And I’ve had several problems since, including been scammed. I’ve only been a customer of ID for 5 months but if you can without loosing money, cancel your contract with ID and go elsewhere. Never again 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2025

    Hi there ​@Cosgroved, sorry to hear that. We don’t have a customer service phone-line I’m afraid. 

     

    When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 22, 2025

    Yes that’s the problem! And yes of course I’ve checked that. It’s frankly disrespectful to customers to not provide a telephone service. You are just creating us with contempt.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    Hi there ​@Cosgroved, sorry you feel that way. 

     

    Is the issue only with WhatsApp, or other one-time codes from other businesses also?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.