Community Member

not recieving the email for my esim

The email for my eSIM won’t come through

iD Mobile Employee

Hi @Leigh70,

I'm sorry to hear that you're not receiving the eSIM email.

Please check your junk, spam, and deleted folders first, as the email can sometimes be filtered there.

If you still can't locate it, you'll need to contact our Live Chat team so they can verify your account and arrange for a new eSIM to be issued.

Regards,

Gemma M
The iD Mobile Social Media Team

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