Skip to main content
Solved

Nothing Phone 2a - disconnects from mobile network

  • October 31, 2025
  • 5 replies
  • 220 views
M
Active Contributor
Forum|alt.badge.img

Around twice a day when I go to make a phone call I find my Nothing Phone 2A will not connect to the mobile network. It shows connected to iD but if I call it immediately drops the call and it doesn’t connect.

The only solution is to reboot the phone after which it works again.

It doesn’t seem to make any difference if I have wifi on or off.

The phone is running Android 15, last updated 1st Sept 2025.

The issue was present before the last Android update and remains now.

My son has the same phone handset on another operator and has none of these issues.

I don’t know if I have a faulty handset or it is connectivity issues with the iD network.

Best answer by WelshPaul

Before further troubleshooting, I’d try requesting a SIM replacement to see if that resolves the issue.

    5 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • October 31, 2025

    Hi ​@matstaples 

     

    Thank you for getting in touch. 

    We are sorry to hear you are experiencing issues with your phone disconnecting from the network. 

    Is this happening all over or in one area?

     

    Thanks

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    Forum|alt.badge.img
    • matstaples
    • Author
    • Active Contributor
    • October 31, 2025

    Hey Natalie

    It happens both at home and at work so two different areas so not specifically a local network issue.

    At both locations I have a good phone network signal strength, around 4/5 

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • October 31, 2025

    Thank you. 

     

    Do you find it happens when you are connected to 4G, 5G or WiFi Calling?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    Forum|alt.badge.img
    • matstaples
    • Author
    • Active Contributor
    • October 31, 2025

    I don’t do wifi calling.

    At home my phone says 5G but your coverage checker shows no 5G cover in my area so I’m not sure what I’m connected to.

    At work there is 5G in the area and the phone shows 5G.

    Again, signal levels indoors are very similar 4/5 of full signal.

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • October 31, 2025

    Before further troubleshooting, I’d try requesting a SIM replacement to see if that resolves the issue.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement