Skip to main content

Number Change

  • September 21, 2024
  • 3 replies
  • 289 views

Please could you change my mobile number asap

3 replies

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • September 24, 2024

Hi @blom47,

Welcome to the Community!

Are you contacting regarding a number port from a different network or a number change?

I have added a link for processes to both.

 

 

Kash


Rachel Louise Clark
New
 Contributor

Hi 

I requested a change of number from another network last week using a pac code.

my other network has now closed my account but the number is still not on my ID account 

could you tell me how long it normally takes please 

 

thanks 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • December 10, 2024

Hi ​@Rachel Louise Clark,

Welcome to the Community!

Number ports are usually processed the next working day.

If you submitted the port after 5pm on Thursday it will be processed Monday.

Please allow until 10pm for the port to complete but please let us know if you have any issues and we can PM you.

 

Kash