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Community Member
BenSmale
Community Member
April 13, 2026
Question

Number Change

  • April 13, 2026
  • 1 reply
  • 27 views

Hello, when I signed up for my current plan, I requested to have my number changed over to my iD account, so that I can remain on my previous number, I was told on purchase that this would happen today, but I am unsure when this would take place, and just asking for an update on when this may occur. 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 13, 2026

    Hi ​@BenSmale, 

     

    Thank you for reaching out, and I do apologise for any uncertainty around your number transfer.

     

    If your switch is scheduled for today, it can take place any time up until 10pm, so there may still be some time for it to complete.

     

    If your number has not transferred by then, please contact us via Live Chat, and we’ll be able to look into this for you and ensure everything is progressing as expected.

     

    Thanks for your patience, and we’re here if you need any further assistance.

     

    Owethu

     

     

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