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Community Member
October 1, 2026
Question

number change because of scams

I need to change my number as scammers have tried to relieve me of £30,000 - money which I don't have by the way! Need to stop them contacting me but the live chat said I could ask for a new number if I ordered an esim - not true, this option never came up. Now what?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2026

    Hi ​@All juice,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.