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Community Member
August 1, 2026
Question

number not transferred over from three after using PAC

  • August 1, 2026
  • 1 reply
  • 13 views

I recently transferred my number from my old phone onto my new one, it doesn’t seem to have transferred over thought even though I did it with the PAC code. In the settings of my new phone it says the number I have is the random number I was assigned whilst I was waiting for the date of the transfer but that date has passed and it hasn’t update the number on ID mobile app or on my phone, I also don’t seem to be getting any calls or texts. For reference I used the ESIM method, hope this question was easy enough to understand 

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
August 1, 2026

Hi ​@Ticsmon 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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