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Community Member
Mimichin
Community Member
Sep 24, 2026 7:15 AM UTC

NUMBER NOT WORKING

ive transferred my number from EE with a pack code, until this number had transferred over I had a temp eSIM, now this has been removed the phone is on SOS & I’m not getting the text message to active my transferred number 

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Sep 24, 2026 10:40 AM UTC

    Hi ​@Mimichin.

     

    Thank you for your post. I am sorry to hear you're on SOS.

     

    Once your number had transferred over, the eSIM didn't need to be removed, and that's why your device is showing SOS.

     

    Please contact us directly and we'll be able to issue you a replacement eSIM, so you can have access to your services again.

     

    You can reach us by Live Chat at https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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