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number porting

K
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Number porting is failing

 

Best answer by Tom

Hi @Kevin Paign 

 

Is this when trying to use the iD Mobile port form?

 

Are you able to try in an incognito window?

 

Tom

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andewhite
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  • andewhite
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  • 12408 replies
  • April 8, 2024

Okay @Kevin Paign, the iD app and iD website aren’t currently working reliably.

Try iD online Live Chat for help with switching your number to/from iD Mobile, @Kevin Paign.

Get assistance at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.

https://community.idmobile.co.uk/announcements-16/service-update-the-id-mobile-app-myaccount-online-are-currently-unavailable-for-some-users-58692

Although, unfortunately it seems these issues are affecting most customers.

 

Forum member (non-iD).
K
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  • Kevin Paign
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  • 2 replies
  • April 8, 2024

Thank you 🙏 

andewhite
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  • andewhite
    andewhite
Tom
iD Mobile Employee
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  • Tom
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  • April 12, 2024

Hi @Kevin Paign 

 

Is this when trying to use the iD Mobile port form?

 

Are you able to try in an incognito window?

 

Tom

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