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Question

Number states it has swapped however it hasn't.

  • August 17, 2026
  • 1 reply
  • 8 views

See above.

 

I have done everything to swap it over, it shows my old number on my SIM card in my android OS, it also shows it when I log in to iD Mobile. 

 

However when I send people texts it still shows the initial new number iD Mobile generated.

 

Thanks

Fin

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2026

Hi ​@Finb0411

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu