Community Member

Number stil ringing on old phone after port SMS confirmation

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Got a message that ID Mobile switch would be happening today on 25th and an SMS confirmedto move old number but calling is still gpoing thorugh to my number on the old sim as if it hasnt ported. My mobile and ID sim however says my old number so whats goin on?

thx

iD Mobile Employee

Hi @hath8,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

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