Skip to main content
Community Member
August 25, 2026
Question

Number stil ringing on old phone after port SMS confirmation

  • August 25, 2026
  • 1 reply
  • 10 views

Got a message that ID Mobile switch would be happening today on 25th and an SMS confirmedto move old number but calling  is still gpoing thorugh to my number on the old sim as if it hasnt ported. My mobile and ID sim however says my old number so whats goin on?

thx

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 26, 2026

    Hi ​@hath8,

     

    We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

     

    Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings


    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save


    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again


    Your iPhone should now recognise the SIM and verify your number to get it working again.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.