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Question

Number Switching Issues

Forum|Forum|11 months ago
October 17, 2025
3 replies
193 views

I have recently joined ID mobile and wish to switch my old number across.

I completed the online form with my PAC code and transaction number and chose today as the switch date. I’ve had no confirmation or no update to say if it’s happening or not.

I’ve then tried to go on Live Chat all morning but it won’t connect to an Agent.

Please can someone let me know if my switch is going ahead. So far I am hugely disappointed in ID as the communication has been poor and I’m still unable to talk to a real human being.

iD Mobile Employee

Hi @WillHJ

Thanks for getting in touch.

You will receive an email to confirm once the switch has been processed.

This can take place any time between 8am and 10pm.

Thanks,

Natalie

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WillHJAuthor

New Contributor

Afternoon Natalie,

This issue is I don’t think my switch has been confirmed as I have had no confirmation or acknowledgement prior to today.

Many thanks,

Will

iD Mobile Employee

Thank you for your reply @WillHJ

At the time of requesting the switch, did you receive confirmation on screen that it had been sumbitted?

Have you also checked your junk/spam folders?

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.