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Question

Number Switching Issues

  • October 17, 2025
  • 3 replies
  • 129 views
W
New Contributor

I have recently joined ID mobile and wish to switch my old number across. 
 

I completed the online form with my PAC code and transaction number and chose today as the switch date. I’ve had no confirmation or no update to say if it’s happening or not.

I’ve then tried to go on Live Chat all morning but it won’t connect to an Agent. 

Please can someone let me know if my switch is going ahead. So far I am hugely disappointed in ID as the communication has been poor and I’m still unable to talk to a real human being. 

 

 

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 17, 2025

    Hi ​@WillHJ 

     

    Thanks for getting in touch. 

    You will receive an email to confirm once the switch has been processed. 

    This can take place any time between 8am and 10pm. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New Contributor
    • WillHJ
    • Author
    • New Contributor
    • October 17, 2025

    Afternoon Natalie, 

    This issue is I don’t think my switch has been confirmed as I have had no confirmation or acknowledgement prior to today. 

    Many thanks, 

    Will 

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • October 17, 2025

    Thank you for your reply ​@WillHJ 

     

    At the time of requesting the switch, did you receive confirmation on screen that it had been sumbitted?

    Have you also checked your junk/spam folders?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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