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Community Member
September 6, 2026
Question

Old number has been transferred over but when calling and texting it shows a different number?

  • September 6, 2026
  • 1 reply
  • 13 views

So my old phone number was successfully transferred over on the 28/08/2026 and my phone and SIM settings acknowledge this. But when calling and texting people it’s coming through to them as a different number (original new number of SIM before my old number was transferred over). This issue is also being experienced by my partner and her phone was transferred over a whole month before I even made my switch to ID mobile. I was previously with Giff Gaff and she was with the Three network. How can we fix this as people are thinking we are Hoax/Spam calling and texting them as all are calls and texts are coming through on this different number? We are both android users. (Samsung Galaxy A05s & Xiaomi Redmi Note 14 Pro+ 5g).

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Bennyola1980,

     

    I'm really sorry to hear you're experiencing issues with your mobile services. Please try the steps below:

     

    Open Settings
    Tap General Management
    Tap Reset
    Select Reset network settings
     

    If this does not work, please contact our live chat team so that they can look into it and if need be, arrange a replacement SIM for you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.