Old number issues. I switched and I recieve calls on one mumber and output on a different one.

Hi there ​@EdHumphries, what phone do you have please?

Thanks,

Tyler

Hi, I have an iPhone 13,

thanks

Hi there ​@EdHumphries, please try the following:

1) Turn off iMessage (Settings > Apps >  Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Thanks,

Tyler

Hi, I'm having the same issue but I have a samsung. How do I fix it so I just use my old number?

Hi ​@Gregs.

Thanks for your post. I’m sorry you’re experiencing this as well. I can understand how frustrating it must be.

This could be related to your device settings, but it may also indicate that your number transfer hasn’t fully completed, which can cause issues like calls showing a different number or not receiving certain texts.

To get this properly looked into, we’d recommend contacting us directly via live chat so we can assess your account and confirm whether your number has fully transferred over: https://www.idmobile.co.uk/live-chat.

We’ll then be able to guide you through the next steps to get this resolved.

Thanks,

Marquerita

The iD Mobile Team