Hi I recently moved to id mobile requesting to take my own phone number however on my most recent email it states my new phone will have a different phone number please help

Hi, @Lesley ramsay. I am sorry that your number is not showing yet.When taking out a new contract you are automatically assigned and ID mobile number. If you then choose to bring a number over (port in) then that number will be replaced. So, your first email before the number transfer will have the temporary number until the number switch.I hope that is helpful.ThanksIsa🎀

Hi there @Lesley ramsay, we hope the kind advice from @Isa Mwas able to help.Thanks,Tyler

old phhone number help please | iD Mobile Community

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