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old phhone number help please

  • September 28, 2025
  • 2 replies
  • 78 views

Hi I recently moved to id mobile requesting to take my own phone number however on my most recent email it states my new phone will have a different phone number please help 

Best answer by Isa M

Hi, ​@Lesley ramsay . I am sorry that your number is not showing yet. When taking out a new contract you are automatically assigned and ID mobile number. If you then choose to bring a number over (port in) then that number will be replaced. So, your first email before the number transfer will have the temporary number until the number switch. I hope that is helpful. 

Thanks
Isa🎀

2 replies

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  • iD Mobile Employee
  • Answer
  • September 29, 2025

Hi, ​@Lesley ramsay . I am sorry that your number is not showing yet. When taking out a new contract you are automatically assigned and ID mobile number. If you then choose to bring a number over (port in) then that number will be replaced. So, your first email before the number transfer will have the temporary number until the number switch. I hope that is helpful. 

Thanks
Isa🎀


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 29, 2025

Hi there ​@Lesley ramsay, we hope the kind advice from ​@Isa M was able to help.

 

Thanks,

Tyler