old phhone number help please

Forum|Forum|11 months ago
September 28, 2025
2 replies
120 views

Hi I recently moved to id mobile requesting to take my own phone number however on my most recent email it states my new phone will have a different phone number please help

Best answer by Isa M

Hi, @Lesley ramsay . I am sorry that your number is not showing yet. When taking out a new contract you are automatically assigned and ID mobile number. If you then choose to bring a number over (port in) then that number will be replaced. So, your first email before the number transfer will have the temporary number until the number switch. I hope that is helpful.

Thanks
Isa🎀

I

Isa MAnswer

iD Mobile Employee

Hi, @Lesley ramsay . I am sorry that your number is not showing yet. When taking out a new contract you are automatically assigned and ID mobile number. If you then choose to bring a number over (port in) then that number will be replaced. So, your first email before the number transfer will have the temporary number until the number switch. I hope that is helpful.

Thanks
Isa🎀

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