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Question

old sim and new sim

Edwardo Bobjim
Community Member

Hi, 

 

I had a 12 month contract that is due to expire. 

I found a deal with myid and have been sent a new sim. 

 

1) Will my number be carried over 

2) will the old contract end 

3) When will the new contract start for the new sim 

4) How do I activate the new sim 

 

Thank you!!!!

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1207 replies
    • May 29, 2025

    Did you do this as an upgrade or as a new connection? If you did it as a new connection you will be billed for 2 connections. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8408 replies
    • May 30, 2025

    Hi ​@Edwardo Bobjim 

     

    If you’re already with iD Mobile and want to keep the number you have already with us, please ensure you’re purchasing an upgrade and not a new line, as ​@MZone suggests a new line would be completely separate and you’d be billed accordingly for two separate lines.

     

    If you’re performing an upgrade, you’ll keep the same number.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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