Hi,
I had a 12 month contract that is due to expire.
I found a deal with myid and have been sent a new sim.
1) Will my number be carried over
2) will the old contract end
3) When will the new contract start for the new sim
4) How do I activate the new sim
Thank you!!!!
Best answer by Tom
Hi
If you’re already with iD Mobile and want to keep the number you have already with us, please ensure you’re purchasing an upgrade and not a new line, as
If you’re performing an upgrade, you’ll keep the same number.
Tom
+22Did you do this as an upgrade or as a new connection? If you did it as a new connection you will be billed for 2 connections.
+25Hi
If you’re already with iD Mobile and want to keep the number you have already with us, please ensure you’re purchasing an upgrade and not a new line, as
If you’re performing an upgrade, you’ll keep the same number.
Tom
I have just purchased a phone with iD mobile and have just been sent my eSim to download but have not yet done so, can I use my existing micro sim card in my new phone, the number is still the same.
Roger.
Hi
Thank you for getting in touch with uu.
Since you have already been issued an eSIM but have not activated it yet, your physical SIM should continue working as normal until the eSIM is activated. Once you download and activate the eSIM, it will replace the physical SIM on your account.
If you would prefer to continue using your existing physical SIM instead of the eSIM, please let us know before activating the eSIM so we can ensure your account remains set up correctly.
Thank you,
Zandile
iD Mobile Team
Thank you for the reply.
I have received my new phone and have inserted my physical sim and everything is working fine, I intend to carry on using this instead of downloading and activating the eSIM, I assume this is ok. If I do activate the eSIM, would I be able to alternate between the 2. Many Thanks.
Roger.
+26If you’ve upgraded, your current SIM will stop working once you activate the eSIM.
Hi @junior1959
Once you activate the eSIM, your physical SIM card will no longer work. This is because your number can only be linked to one SIM at a time.
You can choose to use either an eSIM or a physical SIM card, but it isn’t possible to have both active on the same number simultaneously.
Michael Z
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