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old sim and new sim

Forum|Forum|1 year ago
May 29, 2025
7 replies
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Hi,

I had a 12 month contract that is due to expire.

I found a deal with myid and have been sent a new sim.

1) Will my number be carried over

2) will the old contract end

3) When will the new contract start for the new sim

4) How do I activate the new sim

Thank you!!!!

Best answer by Tom

Hi @Edwardo Bobjim

If you’re already with iD Mobile and want to keep the number you have already with us, please ensure you’re purchasing an upgrade and not a new line, as @MZone suggests a new line would be completely separate and you’d be billed accordingly for two separate lines.

If you’re performing an upgrade, you’ll keep the same number.

Tom

MZone

Platinum  Contributor

Did you do this as an upgrade or as a new connection? If you did it as a new connection you will be billed for 2 connections.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

TomAnswer

iD Mobile Employee

Hi @Edwardo Bobjim

If you’re already with iD Mobile and want to keep the number you have already with us, please ensure you’re purchasing an upgrade and not a new line, as @MZone suggests a new line would be completely separate and you’d be billed accordingly for two separate lines.

If you’re performing an upgrade, you’ll keep the same number.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Junior1959

New Contributor

I have just purchased a phone with iD mobile and have just been sent my eSim to download but have not yet done so, can I use my existing micro sim card in my new phone, the number is still the same.

Roger.

Z

Zandile M

iD Mobile Employee

Hi @Junior1959

Thank you for getting in touch with uu.

Since you have already been issued an eSIM but have not activated it yet, your physical SIM should continue working as normal until the eSIM is activated. Once you download and activate the eSIM, it will replace the physical SIM on your account.

If you would prefer to continue using your existing physical SIM instead of the eSIM, please let us know before activating the eSIM so we can ensure your account remains set up correctly.

Thank you,

Zandile

iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Junior1959

New Contributor

Thank you for the reply.

I have received my new phone and have inserted my physical sim and everything is working fine, I intend to carry on using this instead of downloading and activating the eSIM, I assume this is ok. If I do activate the eSIM, would I be able to alternate between the 2. Many Thanks.

Roger.

WelshPaul

Platinum  Contributor

If you’ve upgraded, your current SIM will stop working once you activate the eSIM.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Michael Z

iD Mobile Employee

Hi @junior1959

Once you activate the eSIM, your physical SIM card will no longer work. This is because your number can only be linked to one SIM at a time.

You can choose to use either an eSIM or a physical SIM card, but it isn’t possible to have both active on the same number simultaneously.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.