Question

One time passwords

  • 13 June 2024
  • 3 replies
  • 25 views

Userlevel 1

I have been advised by my bank that you have blocked their access to my mobile - no OTP - please investigate urgently.

It also appears id mobile have the same problem with texts to my number .


3 replies

Userlevel 8
Badge +9

Forum members here can’t look at any customers network account issues, @Peter Kellie.

The iD staff are currently ~5-6 days behind real-time in responding to member posts. Possibly quicker to get help by contacting iD customer support, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter).

The iD customer advisers work until 8pm on weekdays.

Tell the 24/7 iD chatbot you want to “talk to a person” - perhaps having to repeat this several times. 

  

Userlevel 7
Badge +5

Hi @Peter Kellie 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

Userlevel 1

Hi @Peter Kellie 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

So far so good thanks for your help.

 

Peter

Reply