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Question

“Oops, something went wrong” error

  • June 24, 2026
  • 1 reply
  • 30 views
B
Community Member

Got my new physical iD mobile SIM yesterday. Getting the above error message repeatedly when trying to transfer/retain my existing/old mobile number with a PAC code. This occurs in both the id mobile app or the my.idmobile.co.uk. Have tried everything recommended by the iD mobile FAQs, including uninstalling and reinstalling the app, removing and re-adding my plan etc. Unfortunately just getting the above error message, tried contacting id mobile through live chat and everything on there fails to connect me to a relevant agent. Any assistance with this would be most appreciated please

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 25, 2026

    Hi ​@Bella 12345,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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