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Question

Order Confirmation e-mail

  • May 26, 2026
  • 1 reply
  • 6 views

Hi, I made a phone upgrade order on Sunday but my inbox was full so havent received my confirmation e-mail, could you resend this please so I can track my order?

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • May 26, 2026

Hi ​@Carolh0204,

 

I am so sorry to hear that you have not yet received your order confirmation. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team