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Community Member
September 25, 2026

order number: 149189734

I recently tried to buy a phone from you guys but i am still awaiting confirmation of payment and order being processed, id mobile gave me a order number but the live chat is glitchy and doesn’t seem to be working 

my order number is 149189734

my name is : {REMOVED}

my email is : {REMOVED}

also it is not letting me log in online or in app maybe you have an issue with your website but I tried carphone warehouse aswel they’re website was also down since it was them who tried to take payment form my account please get back to me asap or I’ll have to find  another network to buy my new tech from 

    1 reply

    iD Mobile Employee
    September 25, 2026

    Hi ​@Mafzal1960 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.