Ordered eSim by mistake and cant log in without iDmobile phone number

Forum|Forum|5 months ago
March 20, 2026
1 reply
81 views

I made a mistake and ordered eSim which doesnt work on my phone.I want cancel my order and make a new one 24 months with phone.I can't log in tho because i dont have a iDmobile telephone number thus i cant cancel order using app.I ordered 24 month contract but it was cancelled as i got 10 £ eSim monthly and need pass 90 days payment period

Best answer by Gemma M

Hi @Belphegor12,

I am so sorry to hear of the issues that you are facing regarding your SIM. Kindly note that you are able to collect a physical SIM from any Currys store free of charge and then get in touch with our customer service team via live chat (https://www.idmobile.co.uk/live-chat) so that they can activate it for you.

If you would like to cancel and place a new order, you would need to get in touch with point of sale to do so, or contact our live chat for further assistance.

Regards,

Gemma M

The iD Mobile Social Media Team

Gemma MAnswer