Hi ​@Sherozk ,

I’m really sorry to hear that you’ve been waiting for your eSIM, that’s definitely not the experience we want for you, and I completely understand how inconvenient this must be.

Here are a few quick checks that might help:

Check your email inbox (and spam/junk folder) – your eSIM QR code is usually sent via email.
Confirm your device supports eSIM – not all devices are compatible.
Restart your phone – sometimes this refreshes pending downloads or activations.
Log in to the iD Mobile app or website – you can check the status of your eSIM order there.
Ensure your current SIM is removed before activating the eSIM – this avoids conflicts.

If you still haven’t received the eSIM after these checks, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk with the details of your query.

Lamiya