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Question

ordered Physical Sim by mistake

  • August 10, 2026
  • 2 replies
  • 5 views
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New Contributor

Hi, I’ve just purchase a physical SIM card and order has been accepted. However, I was meant to select eSIM. Is it too late for this to be changed, as I need to activate the sim asap. 

    2 replies

    Tashnieka D
    iD Mobile Employee
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    • Tashnieka D
    • iD Mobile Employee
    • August 10, 2026

    Hi ​@PlanterMan,

     

    I’m sorry that you selected a physical SIM by mistake. You may still be able to switch to an eSIM, provided your phone is eSIM-compatible and you’re registered for the iD Mobile app.

    Please follow these steps:

    1. Open the iD Mobile app and log in.

    2. Select Plan.

    3. Go to SIM & Phone Management.

    4. Select Request a replacement SIM or eSIM.

    5. Choose Get a replacement eSIM and follow the instructions.idmobile.co

    You’ll receive an email containing a QR code to download and install the eSIM. Please connect your phone to Wi-Fi before installing it.

     

    Thanks,

    Tashnieka
    The iD Mobile Team

    P
    New Contributor
    • PlanterMan
    • Author
    • New Contributor
    • August 10, 2026

    Hi Tashnieka,

    I’ve just downloaded the ID Mobile app, and unfortunately I don’t have a number yet to sign in fully. I pressed “I don’t have an ID Mobile number”, and it redirects to your home page and I have to repeat this over and over again. Not allowing me to proceed further. 
     

    what do you suggest?

     

    thank you for your help so far

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