Hi ​@PlanterMan,

I’m sorry that you selected a physical SIM by mistake. You may still be able to switch to an eSIM, provided your phone is eSIM-compatible and you’re registered for the iD Mobile app.

Please follow these steps:

1. Open the iD Mobile app and log in.

2. Select Plan.

3. Go to SIM & Phone Management.

4. Select Request a replacement SIM or eSIM.

5. Choose Get a replacement eSIM and follow the instructions.idmobile.co

You’ll receive an email containing a QR code to download and install the eSIM. Please connect your phone to Wi-Fi before installing it.

Thanks,

Tashnieka
The iD Mobile Team

Hi Tashnieka,

I’ve just downloaded the ID Mobile app, and unfortunately I don’t have a number yet to sign in fully. I pressed “I don’t have an ID Mobile number”, and it redirects to your home page and I have to repeat this over and over again. Not allowing me to proceed further. 
 

what do you suggest?

thank you for your help so far

Hi ​@PlanterMan.

Thank you for your post.

Please contact our Live Chat team directly via; https://www.idmobile.co.uk/live-chat they would be able to generate a replacement esim for you and have it sent to your email address at no extra cost.

Thanks,

Marquerita

The iD Mobile Team