New Contributor

OTP and shortcode messages are not working

3 replies
56 views

Since switching to iD mobile, I cannot receive any OTP or any shortcode messages. I've tried all the suggestions online and nothing works. I tried contacting iD but that doesn't work either! It's so frustrating. I need to access my banking apps and without being able to receive a one time pass code, I can't do that!

iD Mobile Employee

Hi @Madge15 ,

I do apologise that you are unable to receive One Time PIN from bank. Please check if the number is correct under settings.

📱 iPhone Check & Update Number + Network Reset

Please follow the steps below:

🔎 Check your number

Go to Settings
Tap Phone
Select My Number
Confirm which number is currently displayed

If the number shown is incorrect:

Tap the field and enter the correct mobile number
Please note: it may not save immediately on first attempt — this is normal
Confirm once updated

If the issue continues:

Open Settings
Tap General
Scroll down and select Transfer or Reset iPhone
Tap Reset
Select Reset Network Settings
Enter passcode if prompted
Confirm reset

🤖 Android – Check & Correct Number + Fix SMS Issues

🔎 Check SIM number

Go to Settings
Tap About Phone or About Device
Tap Status
Select SIM Status or SIM Card Status
Look for My Phone Number

✏️ If number needs updating (Messages app fix)

If the wrong number appears in messaging:

Open Messages app
Tap More (⋮)
Tap Settings
Tap Advanced
Select Phone number
Edit and enter correct SIM number
Tap OK

Also please try the SIM in another handset

Owethu

New Contributor

The issue has resolved itself now. Thank you all for trying to help.

iD Mobile Employee

Hi @Madge15,

Thanks for letting us know. If there is anything else that we can assist you with, please do not hesitate to get back in touch.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.