OTP NOT BEING RECEIVED & CANT CHANGE SMS CENTER NUMBER AS NOT CORRECT

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Otp are not being received. Also sms center number showing on my phone is not correct based on what I checked. I cannot update it as it's blocked by carrier.

Lamiya C

iD Mobile Employee

Hi @AdamSid1 ,

I’m really sorry you’re having trouble receiving OTPs. I know how important these are, especially when you’re trying to log in or verify accounts.

Please try a quick reset:
Restart your phone
Toggle Airplane Mode on and off
Make sure you have signal and SMS is working
If possible, test your SIM in another device
About the SMS centre number:

This is usually set automatically by us and can be blocked from editing, so that’s normal and not usually the cause of OTP issues.

Lamiya

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