oustanding balance

Hello iD Mobile Support Team,

I am contacting you because I need help with my iD Mobile account.

I recently received an email informing me that I have an outstanding balance of £99.98.

Unfortunately, I am unable to access my iD Mobile account because I do not know my full mobile phone number or my full account number.

I have tried to find my phone number through my phone settings, but I have not been able to find it. I have also tried to access my account, but I cannot complete the process because I do not have the necessary details.

The only information I have is from the email I received:

• My mobile phone number ends in 3036.
• My account number ends in 4236.
• The outstanding balance is £99.98.

I am very concerned about this situation because I want to understand the outstanding balance and resolve the issue, but I cannot access my account.

Could you please help me:

1. Locate my iD Mobile account using my personal details or registered email address.
2. Recover my full mobile phone number and account number.
3. Regain access to my online account.
4. Explain the outstanding balance of £99.98 and how I can resolve it.

I am happy to provide any information necessary to verify my identity through a secure process.

I would really appreciate your assistance, as I have been unable to resolve this problem myself.

Thank you for your time and understanding